Help Center

Find quick answers below, or reach out directly — we're happy to help.

Orders

How do I know my order went through?
You'll get an order confirmation email right after checkout. If it doesn't show up within 15 minutes, check your spam folder, then contact us with your order number.

Can I change or cancel my order after placing it?

We process orders quickly to ship them as soon as possible. Once your order is sent to our supplier, we can’t change or cancel it.

If you need to make a change, please contact us immediately at info@elitsmarket.com with your order number. We’ll try our best if the order hasn’t shipped yet, but we can’t guarantee changes or cancellations.

How long does shipping take?
Orders are processed within [1-3 business days], then shipped. Delivery typically takes [3-15 business days] depending on your location. You'll receive a tracking link once your order ships.

Shipping

Do you ship internationally?
We currently ship to the USA, UK, Canada, Australia, and New Zealand. Free shipping applies on orders over $35.

Why is my order arriving in multiple packages?
Some orders ship from different fulfillment centers depending on the products ordered, so items may arrive separately. This is normal and doesn't mean anything is missing.

Returns & Refunds

What's your return policy?
See our full Exchange & Return Policy for details on return windows and eligibility.

My item arrived damaged or wrong — what now?
We’re sorry this happened. Email info@elitsmarket.com within [7 days] of delivery with your order number and a photo of the item. 

Once we review your case, we’ll arrange a free replacement or a full refund (including shipping) for damaged or incorrect items. You usually won’t need to return the item unless we specifically ask you to.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay through our secure checkout. See our Payment Policy for more.

Is my payment information secure?
Yes - all payments are processed through Shopify's secure, encrypted checkout. We never store your full card details.

Account

Do I need an account to order?
No, you can check out as a guest. Creating an account just lets you track orders and check out faster next time.

Still need help? Contact Support →